1. Q: MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?
A: It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately, we only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.
2. Q: WHEN WILL MY ORDER SHIP?
A: ll orders are processed and shipped within 1-2 business days unless you selected Express at checkout, your order will ship the same day if the order was placed before 12 PM CST. During months of Nov- Jan 3rd Express delivery will be available.
3. Q: WHY WAS I CHARGED TWICE?
A: If you see a double pending transaction on your account, you have not been charged twice. What you see is a double authorization which can sometimes happen if you click “confirm” multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
4. Q: HOW DO I USE A STORE CREDIT AND A COUPON CODE?
A: Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.
5. Q: I WANT TO PURCHASE AN ITEM THAT’S SOLD OUT! WHAT DO I DO?
A: Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on “notified me when available” and enter your email address. When the item is back in stock you will be notified by email.
6. Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number Collapse Description…